Do I need my meter installation form?
The installation form should be sent immediately after installation to the email address
submitted during KYC. The meter installer can also capture additional email addresses to receive the installation form prior to submission.
"Please contact our customer care if you didn’t receive your installation form.
0708 067 1170 or 0700 123 5666,
[email protected]"
Has my meter been activated for vending?
Entering your meter number on our available payment channels should output
customer name if activated for
vending.
"Please contact our customer care if otherwise.
0708 067 1170 or 0700 123 5666, [email protected]"
Where can I purchase energy tokens from?
Visit our nearest cash office, third party payment channels or our website
www.ekedp.com/payment
Please note that meter comes with preloaded units and money value will be
deducted either at first vending or
subsequent vending.
Preloaded Units by meter type:
Meter type |
Preloaded unit (kWh) |
04********* |
100 |
43********* |
100 |
95********* |
20 |
45********* |
200 |
0179********* |
100 |
0101********* |
300 |
62********* |
100 |
Do I need my meter installation form?
• Ensure meter is connected to Power Supply (Power LED should be on)
• Ensure your UIU is communicating with the meter:
• For 04*********, 43*********,
95*********,0179*********,
• Ensure CIU is powered either with battery or power supply.
• Ensure its
within proximity to the meter.
• Ensure CIU is paired with the meter.
• For For 45*********, 0101*********,
• Ensure CIU is connected directly (Not via inverter or ATS) to the load side of the
meter (The apartment/premises
the meter is supplying).
• If you are out of units, ensure batteries are also in the CIU, and
change over, not on an alternative power
source, but on a utility supply (EKEDC supply).
• Ensure CIU is paired with the meter.
• Pairing of UIU with Meter
Meter type |
pairing code |
04********* |
• #036#
• Enter the 11-digit meter serial number.
• Meter displays rF CON and ✔ if successful and rF CON and ❌ if
unsuccessful.
|
430********* |
Pairing Sequence: 755204↩
last 9 digits of the meter number. ↩
i.e., Meter Number: 43abcdefghi
Pairing Sequence: 755204↩
abcdefghi↩
|
43902****** |
Pairing Sequence: 755204↩
last 9 digits of the meter number. ↩
i.e., Meter Number: 43abcdefghi
Pairing Sequence: 755204↩
abcdefghi↩
|
43901****** |
Pairing Sequence: 755204↩ i.e., Meter
Number: 43abcdefghi |
45********* |
Pairing Sequence: 755204↩ i.e., Meter
Number: 43abcdefghi |
95********* |
Pairing Sequence “900”+”
meter’s 11-digits serial number”
CIU will display “WRITE OK”,
then it will display “COM
SETTING”, then it will display
“SYN”, and display will scroll if
CIU has received information from meter.
|
0101********* |
Pairing Code: 5258+ [ignore first 4 digits] + [ignore
last digit] ↩ i.e.:
Meter number = 0101 XXXX YYYY Z Pairing
code = 5258 XXXX
YYYY
|
0179******* |
Pairing Sequence “888888”+” meter’s 13-digits serial
number”
|
62********* |
Pairing Sequence: 9999+ “Meter Number” + Enter Key ↩
|
Checking Available Balance
Meter type |
Short Code |
04********* |
#009# |
430******** |
10 ↩ |
43902****** |
10 ↩ |
43901****** |
01 ↩ |
45********* |
009 ↩ |
95********* |
019 ↩ |
0101********* |
01 ↩ |
0179******* |
07 ↩ |
62********* |
801 ↩ |
*Note:
Please note, if you have done
all these and still can’t check
your available balance, then you might have a faulty CIU box, a faulty meter or
there might be no supply from
the distribution transformer to the meter. In this case, please contact our
customer care for assistance. +234
708 065 5555, [email protected].
How do I load a token into my meter?
• Ensure your meter is connected to a Power Supply (Power LED should be on).
• Ensure your CIU is paired and communicating with the meter.
• Load 20-digit token purchased.